Privacy policy
Last updated: March 26, 2025
Formattoss.com takes steps to protect your data because it values your privacy. This policy describes the type of data we collect, how it is used, and how it is kept secure. By using Formattoss.com, you agree to the practices described here.
Type of information collected
Personal information
We collect limited personal data to support our service delivery. This includes:
- Contact details: When you contact us, we need your name and email address.
- Payment details: If you subscribe to our premium services, we collect the billing address and payment methods.
- Uploaded files: Files sent for conversion are stored temporarily and deleted as explained below.
Non-personal information
Some data that does not identify you directly is also collected. This include:
- Device data: IP address, browser type, and operating system.
- Website activity: Pages viewed, time spent, and clicks on website features.
The reason why we collect data
We collect data to:
- Deliver file conversion services
- Respond to user requests
- Improve website performance
- Prevent security issues
- Meet legal requirements
How we use your data
Your data helps us:
- Provide customer support
- Analyze and improve website performance
- Protect the website from misuse or fraud
- Comply with legal standards
Your data options
You have an option to disable non-essential cookies in your browser. There is also an option to unsubscribe from marketing emails. However, basic service-related data must remain active for effective functionality.
Data storage and retention
- Retention period: Files uploaded for formatting are deleted within 24 hours. The rest of the data is stored only as long as needed for service, legal, or support reasons.
- Storage location: All collected data are stored on secure servers with protective measures.
- Data removal: Contact formattoss@gmail.com to request data deletion.
How we protect your data
- Encryption: We use SSL to protect your data during transmission.
- Limited access: Only authorized team members can access your personal data.
- Anonymization: We will anonymize data where possible for extra security.
- Payment security: All payments are managed by the third-party processors that follow PCI-compliant standards. Formattoss.com does not store any payment data.
Cookies and tracking
The role of cookies
Cookies help us improve your experience. We use them to:
- Remember user preferences
- Track website usage
- Analyze behavior for service improvement
Managing cookies
You can change your cookie settings in your browser. Blocking cookies may affect how some parts of the site function.
Use of third-party tools
We may share data with:
- Service providers: Clpud storage, analytics, and payment processors to help us run the website.
- Legal authorities: If required by law or official requests.
Data may be transferred across countries with proper safeguards in place.
Your rights
You can contact us to:
- View the data we hold
- Correct incorrect details
- Request deletion
- Ask for a copy in a digital format
- Object to specific uses of your data
To exercise your rights, email us at formattoss@gmail.com
Updates to this policy
We will be updating the “Last updated” date to indicate when last these policies were updated.
Contact us
For any questions, reach us through:
Email: formattoss@gmail.com
Nairobi, Kenya